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Privacy Policy

Effective Date: 11/1/2025

Last Updated: 10/15/2025

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Your privacy is important to us. This Privacy Policy explains how ELab Consulting LLC ("we," "us," or "our") collects, uses, protects, and retains your information when you use our website and services.

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1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: When you register for our services, purchase training materials or workbooks, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • School or organizational affiliation

  • Job title or role

Technical Information: When you visit our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data and pages visited

  • Time and date of visits

  • Referring website addresses

Communication Records: We maintain records of:

  • Correspondence with our customer support team

  • Feedback forms and survey responses

  • Training session attendance and participation

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2. How We Use Your Information

We use the information we collect for the following purposes:

  • Process service bookings, orders, licenses, registrations, and payments

  • Deliver purchased training materials, workbooks, and consulting services

  • Provide customer support and technical assistance

  • Send transactional emails, including booking confirmations, order confirmations, license renewals, and service-related updates

  • Send marketing communications, newsletters, and product updates (you may opt out at any time)

  • Improve our services, website functionality, and user experience through usage analytics

  • Comply with legal obligations and protect our legal rights

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3. Sharing & Disclosure

We respect your privacy and are committed to protecting your personal information:

  • We do not sell, rent, or trade your personal information to third parties

  • We may share information with trusted service providers who assist in operating our business, including:

    • Payment processors (for secure transaction processing)

    • Email service platforms (for communications)

    • Analytics tools (for website performance)

    • Hosting providers (for website and data storage)

  • These service providers are contractually obligated to protect your information and may only use it for the purposes we specify

  • We may disclose information if required by law, court order, legal process, or to protect our legal rights and safety

  • In the event of a business sale, merger, or acquisition, your information may be transferred to the new owner, who will be bound by this Privacy Policy

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4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

  • Cookies help us remember your preferences, understand how you use our site, and improve site functionality

  • We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device)

  • Third-party analytics tools may also use cookies to track website performance

  • You may disable cookies through your browser settings; however, please note that some features of our website may not function properly without cookies

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5. Data Security & Retention

We take the security of your information seriously:

  • We implement reasonable technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction

  • These measures include secure socket layer (SSL) encryption, secure servers, and access controls

  • However, please be aware that no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security

  • We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law

  • Financial and transaction records are typically retained for seven (7) years in accordance with applicable regulations

  • When data is no longer needed, we will securely delete or anonymize it

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6. Children's Privacy

Our services are designed for educators, school administrators, parents, and mental health professionals working with students:

  • We do not knowingly collect personal information from children under 13 years of age

  • Our website and services are not directed at children

  • If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information promptly

  • If you believe we have collected information from a child under 13, please contact us immediately

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7. Your Rights

You have certain rights regarding your personal information:

  • Access: Request access to review or obtain a copy of the personal data we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal data (subject to legal retention requirements and legitimate business needs)

  • Opt-Out: Opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly

  • Withdrawal of Consent: Withdraw consent where our processing is based on your consent

To exercise any of these rights, please contact us at: info@elabconsulting.org

We will respond to your request within a reasonable timeframe and in accordance with applicable law.

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8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, disclose, and sell

  • The right to request deletion of your personal information

  • The right to opt-out of the sale of personal information (note: we do not sell personal information)

  • The right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights or for more information, please contact us at info@elabconsulting.org.

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9. International/ Multi-State Users

Our services are based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

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ELab Consulting LLC is based in Southern California and provides services to schools and organizations across the United States. When we provide services in different states, we comply with applicable state privacy laws. Your personal information may be transferred to, stored, and processed in California where our business is located.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors:

  • We will post the updated Privacy Policy on this page with a new "Last Updated" date

  • We encourage you to review this Privacy Policy periodically

  • If we make material changes, we may notify you by email or through a notice on our website

  • Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ELab Consulting LLC
Email: info@elabconsulting.org
 

 

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This Privacy Policy applies to all services provided by ELab Consulting LLC, including mental health consulting services, training programs, and workbook materials provided to schools and educational organizations.

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